Terms of Service

These Terms of Service (the Terms) are a binding agreement between you and SongReelAI. SongReelAI is a digital service operated by an independent individual operator based in the People's Republic of China and trading as SongReelAI (the Operator, we, us, or our). These Terms govern your access to songreelai.com and all related AI music, lyrics, audio-processing, and music-video services (collectively, the Service).

By creating an account, starting a generation, subscribing to a plan, or otherwise using the Service, you confirm that you have read and agree to these Terms and our Privacy Policy. If you use the Service for an organization, you confirm that you are authorized to bind that organization.

SongReelAI is a digital software-as-a-service platform. Depending on the feature selected, it can create lyrics, generate songs from prompts or lyrics, extend songs, separate vocals or stems, export audio, and create short music-video clips. Outputs are generated or processed automatically and may vary between requests.

Models and providers currently used

Provider availability and model versions can change. We may replace a provider or model to maintain safety, quality, availability, or legal compliance. We will update this disclosure when a material change affects how the Service operates. Third-party outages, safety filters, and provider limits may affect generation.

• Provide accurate account and billing information and keep it current.
• Keep your login credentials confidential and do not share account access.
• You are responsible for activity performed through your account.
• Notify us promptly at support@songreelai.com if you suspect unauthorized access.
• Do not create accounts to evade limits, enforcement, or payment obligations.

Google sign-in may be available as an authentication option. Your use of Google sign-in is also subject to Google's applicable terms. We may require identity or transaction verification when reasonably necessary to prevent fraud or protect users.

Current plan features, prices, billing periods, and included credits are shown on the Pricing page. Paid plans are offered on monthly or annual billing cycles. Credits measure access to generation and processing features; they are not money, stored value, or a transferable asset.

• The Free plan includes promotional starter credits and has no purchase price, so there is no payment to refund.
• Monthly plans receive the displayed monthly credit allocation for each paid monthly period.
• Annual plans receive the displayed annual credit allocation for each paid annual period.
• Unused subscription credits do not roll over and expire at the end of the applicable billing period.
• Credits cannot be transferred, resold, exchanged for cash, or used outside SongReelAI.

We may change future plan features or prices. A price change applies no earlier than your next renewal after reasonable advance notice and does not change an already-paid billing period.

By subscribing, you authorize the applicable payment provider to charge the price, taxes, and clearly disclosed fees for each billing period until you cancel. Unless canceled, subscriptions renew automatically at the end of each monthly or annual period. We or the payment provider will send an annual renewal reminder at least seven days before an annual renewal when we have a valid billing email.

Payment providers

Checkout may be processed by PayPal or by Waffo Pancake. For transactions routed through Waffo Pancake, Waffo Pancake acts as the merchant of record and handles payment collection, applicable indirect taxes, refunds, and chargeback operations for that transaction. The legal seller shown during checkout and on your receipt controls if it differs from a general statement on this page.

We do not store complete payment-card numbers. Card or wallet credentials are handled by the payment provider. Prices are displayed in USD unless checkout clearly states another currency. Your bank or wallet provider may apply conversion or cross-border fees that we do not control.

You may cancel at any time through Account & Billingby selecting your subscription and choosing Cancel subscription. You may also email support@songreelai.com from your registered email address if the online cancellation control is unavailable.

• Cancellation prevents the next renewal charge.
• Your paid access normally continues until the end of the current billing period.
• Remaining subscription credits may be used until that period ends, then expire.
• Canceling a subscription does not automatically delete your account or stored projects.

A cancellation request made after a renewal charge does not automatically reverse that charge. Refund eligibility is determined under the next section and mandatory law.

Eligible requests

• First subscription purchase: request a full refund within seven days of the first charge if none of the credits granted by that purchase have been spent and no paid-only download, export, or commercial-use entitlement has been exercised.
• Duplicate or incorrect charge: verified billing errors are refunded in full.
• Verified extended outage: if a failure controlled by us prevents material use for more than 72 continuous hours, we may provide a proportional refund or service extension.
• Mandatory consumer rights: any non-waivable cancellation or refund right in your jurisdiction continues to apply.

Requests that are not eligible

• The Free plan and promotional credits, because no payment was made.
• Credits already consumed or generations, separations, exports, downloads, or video renders already delivered.
• Renewal periods after any renewed credits or paid features have been used.
• Annual subscription refund requests made more than 30 days after the initial annual purchase, unless mandatory law provides otherwise.
• Accounts terminated for fraud, chargeback abuse, or a material breach of these Terms or the AUP.

Email support@songreelai.com with the subject Refund request, your account email, transaction ID, and reason. We aim to acknowledge requests within two business days. Approved refunds are sent to the original payment method; posting commonly takes five to ten business days and may depend on PayPal, Waffo Pancake, your bank, or your wallet provider.

If you do not recognize a charge or believe a billing error occurred, contact support@songreelai.com before initiating a bank dispute. Include the account email, transaction ID, charge date, and amount. We aim to respond within two business days and resolve confirmed billing errors within five business days.

This does not limit your right to contact your payment provider or exercise any statutory dispute right. Knowingly filing a false chargeback or attempting to retain delivered digital benefits after reversing payment may result in account restriction and recovery of the unpaid amount.

Your inputs

You retain ownership of prompts, lyrics, audio, images, and other material you submit (Inputs). You grant us and our subprocessors a limited, worldwide, non-exclusive license to host, copy, transmit, transform, and process Inputs only as needed to operate, secure, and support the Service. You confirm that you have all rights and permissions needed for every Input.

Your outputs

As between you and SongReelAI, and to the extent permitted by applicable law and third-party model terms, you own the content generated specifically from your Inputs (Outputs). Paid plans include commercial-use permission for Outputs; Free-plan Outputs are for personal, non-commercial use unless the Pricing page expressly states otherwise.

• AI outputs may not qualify for copyright protection in every jurisdiction.
• Outputs may be similar or identical to content generated for other users.
• We do not guarantee that an Output is unique, non-infringing, or suitable for registration.
• Processing a copyrighted recording does not grant ownership or a license to publish, monetize, or redistribute it.
• SongReelAI does not use private Inputs to train its own models unless you separately opt in.

This AUP applies to prompts, lyrics, uploaded audio or images, generated music, separated stems, and generated video. You may use the Service only for lawful, consensual, and rights-respecting creative work.

1. Sexual or NSFW content

Pornography, explicit sexual content, sexual exploitation, non-consensual intimate material, fetish content intended for sexual gratification, or sexualized depictions of a real person without verified consent are prohibited.

2. Graphic violence or gore

Content that glorifies or provides graphic depictions of severe injury, torture, dismemberment, cruelty, terrorism, or real-world violent wrongdoing is prohibited.

3. Hate and extremist content

Content that attacks, dehumanizes, threatens, or advocates exclusion or violence against people based on protected characteristics, or that praises extremist or terrorist organizations, is prohibited.

4. Child sexual abuse and child-unsafe content

Any sexualized depiction of a minor, grooming, child sexual abuse material (CSAM), or content that facilitates exploitation or endangerment of a minor is strictly prohibited. We may preserve evidence and report suspected illegal material to the appropriate authorities as required by law.

5. Deepfakes, impersonation, and deceptive identity use

Do not clone or imitate a real person's voice, likeness, identity, or performance without authorization; create deceptive political or commercial endorsements; or present synthetic media as authentic in order to mislead, defraud, harass, or harm.

6. Copyright and trademark infringement

Do not upload or generate material that copies protected lyrics, recordings, voices, characters, logos, trademarks, or other protected expression without authorization. Prompts designed to reproduce a living artist's protected work or confuse consumers about source, sponsorship, or affiliation are prohibited.

Other prohibited conduct

• Illegal, fraudulent, defamatory, threatening, harassing, or privacy-invasive activity.
• Phishing, malware, credential theft, spam, manipulation, or coordinated deception.
• Circumventing safeguards, rate limits, access controls, or model restrictions.
• Systematically scraping Outputs or using them to train a competing model without written permission.
• Reselling account access or representing AI output as licensed professional medical, legal, or financial advice.

How review works

We use layered controls that may include request limits, automated abuse rules, third-party model safety controls, provider refusal signals, anomalous-use review, and manual review of reported or flagged activity. A request may be blocked before generation, an Output may be withheld or removed, and limited account information may be reviewed when reasonably necessary to investigate a report, secure the Service, or comply with law.

How to report content

Email support@songreelai.com with the subject Safety report. Include the relevant URL, task or project ID, a description of the issue, and evidence that you are authorized to report any affected rights. We keep reporter information confidential where reasonably possible.

Reports involving child safety, credible threats, or imminent physical harm are prioritized; we aim to acknowledge them within 24 hours when contact information is available. We aim to acknowledge other reports within three business days and resolve them within ten business days, although complex investigations may take longer.

Enforcement

• Block or refuse a generation request.
• Remove or disable access to content.
• Issue a warning or restrict a feature, model, or rate limit.
• Suspend or permanently terminate an account for severe or repeated violations.
• Revoke promotional credits and preserve evidence needed for an investigation.
• Report suspected illegal conduct and cooperate with lawful authority requests.

To appeal an enforcement decision, email support@songreelai.com within 14 days with the subject AUP appeal. Include the decision, account email, and supporting explanation. We aim to complete a fresh review within ten business days.

AI-generated content can be inaccurate, incomplete, offensive, musically unsuitable, or unexpectedly similar to third-party material. You must review Inputs and Outputs before publishing, distributing, registering, monetizing, or relying on them. You are responsible for labels or disclosures required for synthetic media in your jurisdiction.

Our Privacy Policyexplains the personal data and creative content processed by the Service, the providers that receive it, retention periods, international transfers, and your rights. Complete card details are handled by PayPal or Waffo Pancake and are not stored on our servers.

We use reasonable technical and organizational safeguards, but no online system is completely secure. You are responsible for maintaining secure devices, credentials, and copies of any content you cannot afford to lose.

We may investigate, restrict, suspend, or terminate access when we reasonably believe that an account presents a security or fraud risk, has unpaid charges, violates these Terms or the AUP, infringes third-party rights, or must be restricted by law or a payment/model provider. Where appropriate, we may provide notice and an opportunity to correct a minor violation.

If we permanently discontinue a paid Service for reasons unrelated to your breach, we will provide a proportional refund or comparable remedy for the unused prepaid period. Refunds are not owed for termination caused by fraud or a material violation, except where mandatory law requires otherwise.

You may request account deletion by emailing support@songreelai.com from your registered address. Subscription cancellation and account deletion are separate actions. We may retain transaction, security, dispute, and legal records as described in the Privacy Policy.

The Service is provided as is and as available. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and accuracy of AI Outputs.

To the maximum extent permitted by law, SongReelAI and the Operator are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of profits, loss of data, or loss arising from third-party providers or your publication or use of an Output. Our aggregate liability for a claim is limited to the amount you paid to SongReelAI for the Service during the 12 months before the event giving rise to the claim. Nothing excludes liability that cannot legally be limited.

You are responsible for claims, losses, or reasonable costs caused by your unlawful Inputs, publication or commercialization of Outputs, infringement of third-party rights, fraud, or material breach of these Terms, to the extent permitted by law.

These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law rules. This choice does not remove mandatory consumer protections that apply in your place of residence.

Before starting formal proceedings, email support@songreelai.com with a description of the dispute and the requested resolution. We will attempt in good faith to resolve the dispute informally within 30 days. If it cannot be resolved, the parties may pursue remedies in a court with lawful jurisdiction, unless mandatory law provides another forum.

We may update these Terms to reflect product, provider, legal, or safety changes. We will post the revised version and update the effective date. For a material change that adversely affects existing paid users, we will provide at least 14 days' notice by email or a prominent in-service notice where reasonably possible.

If any provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not transfer your account or agreement without our consent; we may transfer this agreement as part of a business reorganization while continuing applicable data-protection duties.

Last updated August 3, 2026.